When a patient is hearing voices that are not present, how should an EMR react?

When a patient is experiencing auditory hallucinations, such as hearing voices that are not present, it is crucial for the EMR to provide calm and honest reassurance. This response is effective because it helps establish a supportive environment that encourages communication and trust. Patients in such states may feel frightened or confused, so a calm demeanor can help to ease their anxiety.

By offering honest reassurance, the EMR acknowledges the patient's experience and shows empathy, which can assist in de-escalating the situation. Reassuring the patient also helps to validate their feelings without reinforcing the delusion, allowing the EMR to maintain a connection with the patient that can be vital for effective care.

In contrast, becoming frustrated or leaving the situation would likely increase the patient's distress. Dismissing the patient’s claims could also lead to feelings of invalidation and further exacerbate their anxiety. Calling for additional medical assistance without engaging does not address the immediate needs of the patient and may leave them feeling isolated or neglected.

Overall, the approach of providing calm and honest reassurance aligns with best practices in emergency medical response, prioritizing patient care and emotional support.