In managing a patient with a behavioral emergency, it is important for the EMR to:

The emphasis on providing reassurance and maintaining a calm presence is crucial when managing a patient experiencing a behavioral emergency. Such situations can be highly volatile, and the patient's emotional state may be significantly fragile. By projecting calmness and offering reassurance, the EMR helps to de-escalate potential triggers that might provoke further agitation or distress in the patient.

Maintaining a steady and non-threatening demeanor allows the EMR to build rapport with the patient, fostering a sense of safety and respect. This approach helps to communicate to the patient that they are being heard and taken seriously, which can facilitate better outcomes. Calmness can also positively influence the patient’s emotional state, making them more amenable to discussion and cooperation.

In contrast, responding with anger, discussing the patient’s problems openly, or forcing compliance can lead to increased tension and may exacerbate the situation. Each of these alternatives risks alienating the patient, potentially resulting in further escalation of their behavioral emergency. Instead, by focusing on reassurance and calmness, the EMR can significantly contribute to a safer and more effective management of the behavioral crisis.